24-hour home boarding

It's the key question and it goes before booking. It changes the experience completely: being the only guest isn't the same as sharing a house with four animals they don't know. Most providers keep groups small and watch that the guests' temperaments suit each other.

It depends on the provider, but what's usually asked for is their bowl and usual food (with portions prepared or the measure you use, plus extra food in case of surprises), their bed or blanket, the medication with written instructions and their record book or passport. The food above all: switching kibble suddenly while away from home is diarrhoea almost guaranteed. Toys and treats are best left at home, to avoid rivalry or jealousy.

Yes, and it's worth agreeing the time and frequency beforehand. One or two updates a day with a photo is the norm. If it isn't offered, ask: nobody should go a week without knowing. If anything happens, the owner or their emergency contacts are told straight away, so they know and, if needed, can give the provider instructions on what to do.