Legal
Legal texts
This is a courtesy translation. The Spanish (es-ES) version of the legal documents is the only binding version and shall prevail in the event of any discrepancy, as provided for in the general conditions of use.
Legal notice and general information
1. Identification details
Company name: DOMISIK S.L., Sociedad Unipersonal ("Domisik").
Registered office: Calle Julio Pellicer, 2, planta 1, puerta 2, 14005 Córdoba (Spain).
NIF (tax identification number): B27661990.
Registration details: registered at the Commercial Registry of Córdoba, sheet CO-49009, entry 1.
Email: info@domisik.com.
Website: www.domisik.com.
2. Communications and contact channels
Users may send any communication to Domisik through the email addresses info@domisik.com and support@domisik.com, as well as through the internal support and disputes channel provided by the Platform (including moderation cases). These are the only valid addresses for the receipt of communications by Domisik.
Domisik may send communications to users from the above addresses and, in addition, from the address no-reply@domisik.com. Communications sent to the email address provided by the user or through the Platform's internal channel shall be deemed to have been validly made.
3. Purpose
This Legal Notice governs access to, browsing of and use of Domisik's website and application (together, the "Platform"), without prejudice to Domisik reserving the right to modify their presentation, configuration and contents.
4. Nature of the service
Domisik is an information society service provider that operates an intermediation technology platform putting users who seek animal care and welfare services ("Domisikers") in contact with the professionals and organisations that provide them ("DomiKators"), as well as with non-profit organisations ("DomikONG").
Domisik does not itself provide animal care services. Domisik acts exclusively as a technological intermediary and, for payment purposes, as a collection agent through Stripe's infrastructure. The legal relationship arising from the provision of the service is established directly and exclusively between the Domisiker and the relevant DomiKator, who is solely responsible for performing it.
With regard to DomikONG organisations, Domisik provides only a dissemination and visibility service and acts as a mere technical intermediary in channelling any donations, on the terms set out in apdo. 2 «Naturaleza» de el Convenio de colaboración para DomikONG.
5. Digital Services Act (DSA)
Domisik operates as an intermediary service and online platform for the purposes of Regulation (EU) 2022/2065 on Digital Services (DSA). The single point of contact, both for the authorities of the Member States, the European Commission and the European Board for Digital Services and for recipients of the service, is info@domisik.com (communications in Spanish or in English).
The Platform provides mechanisms for notifying allegedly illegal content, either from the conversation or profile concerned or by writing to support@domisik.com. Decisions restricting content or accounts are reasoned to the affected user and may be appealed through the internal complaint-handling system, without prejudice to any judicial or out-of-court avenues that may be available.
Traceability of traders (Article 30 DSA): before allowing a DomiKator to offer their services, Domisik obtains and verifies their identification, contact and registration details in accordance with the verification process set out in apdo. 4 «Verificación de identidad y habilitación profesional» de el Contrato de adhesión para DomiKators, and retains them for the duration of the contractual relationship. Payment and collection account information is recorded and verified directly by Stripe (apdo. 4 «Comisiones del proveedor de pago y datos de pago» de las Condiciones de contratación y pagos).
6. Intellectual and industrial property
All the contents of the Platform —including, by way of example and without limitation, texts, photographs, graphics, images, icons, technology, software, the "Domisik" trade mark, the strapline "Caring made pawfect", the distinctive signs "Domisiker", "DomiKator", "DomiKyn", "DomikONG", "Doken" and "DomisikIA", as well as the graphic design and source codes— are the property of Domisik or of third parties who have authorised their use, and are protected by intellectual and industrial property legislation.
Their reproduction, distribution, public communication, transformation or any other form of exploitation without the express written authorisation of Domisik is prohibited.
7. Liability
Domisik does not guarantee the availability and uninterrupted continuity of the operation of the Platform. Domisik shall not be liable for damage arising from the unavailability of the service due to force majeure or to third parties.
Domisik is not responsible for the content, information or opinions posted by users, nor for the quality, suitability or outcome of the services provided by DomiKators, liability for which rests exclusively with them (apdo. 2 «Naturaleza de la relación» de el Contrato de adhesión para DomiKators).
Domisik does not provide insurance services and gives no warranty whatsoever in respect of the services contracted between users; it is for each user to take out such insurance as they consider appropriate. Disputes arising from the provision of the service are resolved directly between the Domisiker and the DomiKator, who release Domisik from any claims arising from such disputes, without prejudice to the inalienable rights granted to consumers by consumer protection legislation and to any internal mediation that Domisik may provide (apdo. 9 «Resolución de disputas» de la Política de Cancelaciones).
8. External links
The Platform may contain links to third-party sites. Domisik accepts no responsibility whatsoever for the content, policies or practices of such sites.
9. Accessibility statement
Domisik is committed to making the Platform accessible in accordance with Ley 11/2023, of 8 May (which transposes Directive (EU) 2019/882, the European Accessibility Act), applying the EN 301 549 technical standard on the basis of the WCAG 2.1 level AA guidelines.
Compliance status: the Platform is partially conformant with WCAG 2.1 level AA. In July 2026 an accessibility audit of the public pages and of the registration flow was carried out and the resulting corrections were applied (colour contrast, heading hierarchy, skip-to-content link, focus management in modal dialogues and screen reader compatibility). The private areas of the application will be reviewed progressively and, in any event, before the booking and payment flows are activated.
Preparation of this statement: 8 July 2026, by means of self-assessment with automated technical testing and manual review.
Anyone may report accessibility barriers or request information in an accessible format by writing to support@domisik.com or through the Platform's internal support channel. Communications received shall be dealt with diligently and shall be used to prioritise accessibility improvements to the Platform.
10. Applicable law and jurisdiction
This Legal Notice is governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of the consumer's domicile where the consumer has such status; in all other cases, to the Courts and Tribunals of the city of Córdoba.
General terms of use
1. Acceptance
Access to and use of the Platform confers the status of user and implies full and unreserved acceptance of these General Terms of Use, of the Legal Notice, of the Privacy Policy and of the Cookies Policy, as well as, where applicable, of the particular terms applicable to each profile.
2. Registration and account
In order to access certain functionalities, the user must register by creating an account. The user warrants that they are over 18 years of age and have legal capacity to contract, that the data provided are truthful, accurate and up to date, and that they will safeguard their access credentials, being responsible for all activity carried out under their account.
Registration may be carried out using Domisik's own credentials or through external identity providers (Google, Apple, Facebook, TikTok), in which case the user accepts the terms and conditions of the relevant provider.
3. User obligations
The user undertakes to make lawful, diligent and good-faith use of the Platform and, in particular, not to: use it for fraudulent purposes or for unlawful activities; introduce defamatory, offensive or discriminatory content or content that infringes the rights of third parties; manipulate ratings, reputation, badges or the Dokens system; solicit users of the Platform in order to arrange the provision of services privately, outside the Platform, or circumvent the payment system by agreeing payments outside the Platform with the aim of avoiding Domisik's commission; share personal contact details without authorisation or distribute unauthorised advertising, in whatever format (links, text, images or any other); introduce viruses or malware or carry out actions that damage Domisik's systems; or extract data from the Platform by means of scraping or similar techniques.
Breach of these obligations may constitute abuse or fraud (apdo. 1 «Definición de abuso y fraude» de la Política de Abuso y Fraude), with the consequences provided for in the apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
4. User content and use licences
The user retains ownership of the rights in the content they publish on the Platform (photographs, videos, texts, logos and any other material). By the mere act of publishing it, the user grants Domisik a non-exclusive, royalty-free licence, limited to the scope of the Platform, to host, reproduce, technically adapt (formats, sizes) and publicly communicate such content, to the extent strictly necessary to operate the Platform and to display profiles, services and posts to other users. This licence remains in force for as long as the content remains published.
By accepting these Terms, the user expressly authorises Domisik to use the content they publish for Domisik's own advertising or commercial purposes, within or outside the Platform (campaigns, social media, promotional materials), as part of the promotion of the Platform and its community. This consent is voluntary and independent of the operational use described in the previous paragraph, and may be withdrawn at any time, with effect for the future, from the profile preferences or by writing to the channels indicated in apdo. 2 «Comunicaciones y canales de contacto» de el Aviso Legal. Withdrawal shall not affect materials already disseminated whose removal cannot reasonably be required.
The user warrants that they own the rights in the content they publish or that they hold the necessary authorisations, and that the authorisation for advertising use referred to in the previous paragraph does not infringe third-party rights. Where the content includes images of identifiable natural persons, the user warrants that they have their consent (Ley Orgánica 1/1982); if minors appear, that of the holders of parental responsibility or guardianship. Domisik shall not use for its own advertising purposes images featuring identifiable persons other than the user themselves without specific consent to that effect.
Domisik may remove content that infringes third-party rights or these terms, in accordance with apdo. 5 «Normas de conducta y convivencia» and the Abuse and Fraud Policy.
5. Rules of conduct and community standards
The publication of inappropriate, offensive or unlawful material on the Platform, as well as any activity that may be regarded as unlawful, offensive or contrary to good conduct within it, shall entitle Domisik to adopt corrective measures proportionate to the seriousness and repetition of the conduct: a warning, removal of the content, limitation of functionalities, temporary suspension and, in serious or repeated cases, blocking and deletion of the profile or of the user.
Domisik may remove content and adopt precautionary measures immediately where necessary to protect other users, animals or third parties, or to comply with a legal obligation, notifying the measure and the reasons for it to the affected user, who may object to it through the channels indicated in apdo. 2 «Comunicaciones y canales de contacto» de el Aviso Legal.
Where the material or the conduct may constitute a criminal offence or an infringement, Domisik reserves the right to report it to the competent authorities (law enforcement bodies, the Public Prosecutor's Office or administrative bodies), providing them with the information and data they lawfully require, in accordance with the Privacy Policy.
6. Reputation system
The Platform incorporates a verifiable reputation system. All ratings derive from transactions actually carried out through the Platform: a rating may only be submitted following the provision of a service booked and paid for on the Platform, and Domisik therefore guarantees that reviews come from users who have genuinely taken part in the transaction being rated, in accordance with consumer protection legislation. Reviews unconnected with a transaction are not published and sponsored reviews are not permitted.
Ratings may relate to the DomiKator, to the Domisiker, to the DomiKyn who have taken part in the service or to the service itself, and must reflect the genuine experience of the transaction. Domisik reserves the right to moderate, hide or delete ratings that breach these conditions, the Rules of Conduct and Community Standards or the Abuse and Fraud Policy.
By using the Platform, the user agrees to be subject to the reputation system and to the consequences that the ratings received may entail for their visibility, reputation, badges or continued presence on the Platform. Nevertheless, the user may complain about any rating that they consider unfair, false or contrary to these conditions, through the channels indicated in the apdo. 2 «Comunicaciones y canales de contacto» de el Aviso Legal, undertaking to accept the decision issued by Domisik's moderation team after reviewing the complaint.
7. Ranking and ordering of results
At the Platform's current stage, no personalised algorithmic ranking or matching mechanisms are applied: the available functionalities are limited to registration and to the configuration of profiles and services.
When search, ranking or matching functionalities (DomisikIA) are activated, Domisik shall publish in this document the main parameters determining the ranking of results and their relative importance, in accordance with Regulation (EU) 2019/1150 and with consumer protection legislation.
8. Internal messaging
The Platform makes a messaging system available so that users can communicate in relation to the services without having to share their personal contact details. The user undertakes to make lawful and respectful use of the messaging system and not to use it to solicit transactions outside the Platform, to disseminate unauthorised advertising or to share contact details for that purpose, in accordance with apdo. 3 «Obligaciones del usuario» and the Abuse and Fraud Policy.
Conversations are retained in association with the corresponding booking or service and may be analysed, with the safeguards set out in apdo. 3 «Finalidades y bases jurídicas» de la Política de Privacidad, for the prevention of fraud, the safety of the community, the resolution of disputes and the handling of complaints. Domisik does not systematically monitor the content of messages, without prejudice to its acting where it receives a notification or detects indications of conduct that is unlawful or contrary to these terms.
9. Provision of services involving animals
Scope and permitted species: the Platform is intended for services relating to lawfully kept pets. Specimens of protected species or of species subject to the CITES Convention, wildlife and invasive alien species (Ley 42/2007 and Real Decreto 630/2013) are expressly excluded and may not be the subject of a service, as is any animal whose keeping is prohibited or requires a special authorisation that the owner does not hold. The Domisiker warrants that the animal is a lawfully kept pet and that it has the health and administrative documentation required.
Truthfulness regarding the animal: the Domisiker must provide truthful and complete information about the animal's health, behaviour, needs and history, in accordance with the duty of truthfulness set out in their particular conditions (apdo. 3 «Veracidad» de las Condiciones particulares para Domisikers). The concealment of a relevant pathology, history or behavioural trait releases the DomiKator from liability arising from that circumstance and may constitute a breach.
Health requirements applicable to the animal: the Domisiker undertakes to keep the animal's compulsory vaccinations up to date, to keep it treated against parasites and, where legally required, correctly identified by microchip (Ley 7/2023 and the applicable regional legislation), and to provide evidence thereof when requested by Domisik or by the DomiKator. The cost and the consequences arising from failure to comply with these requirements, or from infections or infestations (parasites, fleas, ticks) attributable to such failure, shall be borne by the Domisiker.
Refusal or safe termination of the service: the DomiKator may decline a service, or terminate it early in a manner that is safe for the animal and for people, where the animal displays undeclared aggression or an undeclared risk, does not meet the health requirements set out above, or where the information provided by the Domisiker proves to be false or incomplete in material respects. In such cases the DomiKator shall give priority to the animal's welfare, shall notify Domisik and the Domisiker immediately and, where the cause is attributable to the Domisiker's breach, the latter shall not be entitled to a refund of the platform commission (apdo. 3 «Comisión de plataforma en caso de cancelación» de la Política de Cancelaciones), without prejudice to the measures set out in the apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
Potentially dangerous animals (PPP): the Domisiker is obliged to declare whether the animal is classified as potentially dangerous. A DomiKator who provides services involving the handling or custody of the animal (dog walking, day care, boarding or transport) must hold the administrative licence for keeping PPP and the civil liability insurance required (Ley 50/1999 and its implementing legislation). In all other services, the DomiKator must be informed of that classification and must adopt the appropriate safety measures.
Damage caused by the animal: the owner of the animal is liable for any damage that it may cause to persons, animals or property (art. 1905 of the Código Civil and Ley 7/2023), with the animal's civil liability insurance responding, where applicable, if such insurance has been taken out.
Veterinary emergency: if during the provision of the service the animal suffers a health emergency, the DomiKator is obliged to notify the situation immediately to the owner (Domisiker) and to Domisik. If the DomiKator is unable to contact the owner, they shall inform Domisik, which shall attempt to locate the owner using the emergency telephone numbers provided by them. In the event of an extreme emergency involving a risk to life or of serious suffering, and for as long as it is not possible to contact the owner or their emergency contacts, the DomiKator is authorised by the owner —by virtue of the acceptance of these Conditions— to take the urgent and essential veterinary measures required, within the spending limit that the Domisiker has set, where applicable, for the booking. If the Contingency Fund has been taken out for that booking, Domisik may advance to the veterinary practice the cost of the urgent care on the terms and subject to the limits of the apdo. 9 «Fondo de contingencia para urgencias veterinarias» de las Condiciones de contratación y pagos.
Cost of and liability for veterinary care: the cost of the animal's veterinary care shall in all cases be borne by the owner, irrespective of whether it has been possible to contact them; a DomiKator who has advanced it shall be entitled to reimbursement. Liability for the event giving rise to the emergency shall be determined on the basis of fault: the DomiKator shall be liable where the emergency arises from their negligence in providing the service, and the owner shall be liable where it arises from a congenital or pre-existing illness, from a circumstance that was not disclosed or from causes unconnected with the DomiKator's actions.
Owner's authorisations: by accepting these Conditions, the Domisiker authorises the cost of the urgent veterinary care to be charged to their payment method through the payment service provider (apdo. 4 «Comisiones del proveedor de pago y datos de pago» de las Condiciones de contratación y pagos), and authorises the veterinary practice and the vets who treat the animal to provide Domisik and the DomiKator with the clinical documentation necessary to manage the incident and, where applicable, to resolve disputes or complaints.
Good-faith action: a DomiKator who, following the above protocol and with due diligence, obtains or arranges urgent veterinary care for the animal shall not be liable for the clinical outcome of that care, nor for the decision to obtain it or not to obtain it where they have acted reasonably in view of the impossibility of contacting the owner; all of the foregoing without prejudice to their liability for negligence in providing the service. Domisik, as an intermediary for communication purposes, is likewise released from liability for the provision or the omission of such care.
Domisik's role: in relation to veterinary care, Domisik acts exclusively as an intermediary for communication purposes. Domisik is not a party to the relationship with the veterinary practice, does not take clinical decisions, neither assumes nor guarantees any cost and provides no insurance cover of any kind. The Domisiker is advised to hold health or veterinary care insurance for their animal.
Medication: the DomiKator may only administer to the animal the medication expressly prescribed by a vet and supplied by the owner, together with its instructions. Under no circumstances shall the DomiKator carry out acts reserved to the veterinary profession without the corresponding authorisation.
Prohibition on delegating custody: the DomiKator may not assign or delegate the care, custody or control of the animal to a third party outside the Platform without the Domisiker's express authorisation. Unauthorised assignment constitutes a breach, transfers to the DomiKator full liability for whatever occurs during that assignment and may give rise to the measures set out in the apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
Minors during the service: users of the Platform must be of legal age (apdo. 2 «Registro y cuenta»). Where persons under the age of majority may be present at the place where the service is provided, supervision of and responsibility for them rests exclusively with their parents or guardians, and neither Domisik nor the DomiKator assumes any duty of care over them.
10. Failure to collect or abandonment of the animal
If, once the service period of a booking has ended, the Domisiker does not collect their animal and does not respond to attempts to make contact, the DomiKator shall report this to Domisik immediately and shall continue to provide the animal with the essential basic care for a reasonable period of time. The Domisiker undertakes to collect the animal as soon as possible and to reimburse all upkeep, custody and, where applicable, veterinary costs generated by the failure to collect.
Once attempts to contact the owner and their emergency contact have been exhausted and a reasonable period of time has elapsed without the animal being recovered, the animal shall be placed at the disposal of the municipal animal collection service or of an animal protection organisation (DomikONG), in accordance with Ley 7/2023. Under no circumstances may Domisik or the DomiKator freely dispose of the animal, take ownership of it or transfer it outside those legal channels. The Domisiker authorises the animal's data and documentation to be provided to the receiving authority or organisation for its proper identification and care.
The unjustified failure to collect the animal may constitute abandonment for the purposes of Ley 7/2023, with the legal and penalty consequences that may follow, and may give rise to the measures provided for in apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
For reasons of the safety of the animal, of the DomiKator or of third parties, Domisik may arrange for the animal to be removed from the DomiKator's care, endeavouring to contact the owner and their emergency contact beforehand in order to organise alternative care.
11. Suspension and cancellation by Domisik
Domisik may suspend or cancel the account of any user who breaches these conditions, with prior notice where possible, without prejudice to any legal action that may be appropriate. In cases of abuse or fraud, the provisions of the apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude shall also apply, with the financial effects set out in the apdo. 5 «Efectos económicos de la suspensión, el bloqueo o la baja por sanción» de la Política de Abuso y Fraude and the retention of certain data in order to prevent the offender from registering again (apdo. 7 «Supresión de cuenta, borrado lógico y anonimización» de la Política de Privacidad).
Voluntary closure of the account by the user is governed by the following section (apdo. 12 «Cancelación de cuenta a solicitud del usuario»).
12. Account closure at the user's request
The user may request the closure of their account at any time from their profile. Closure entails the cessation of access to the Platform and the processing of their data in accordance with apdo. 7 «Supresión de cuenta, borrado lógico y anonimización» de la Política de Privacidad (logical deletion and anonymisation), with only the data necessary to comply with legal obligations or for the establishment, exercise or defence of claims being retained, together with reputation data in pseudonymised form in order to preserve the integrity of the system.
Prior verification of balances and obligations: before requesting closure, the user —in particular DomiKator and DomikONG profiles— is responsible for checking that they have no funds pending withdrawal and no settlements, donations or bookings in progress, and for withdrawing such funds to their bank account. When closure is initiated, Domisik shall warn them of any outstanding balances and obligations of which it is aware.
Checks and processing of the closure: when closure is requested, Domisik checks whether there are balances pending withdrawal, payouts or charges in progress, or unresolved bookings and settlements. If there is no issue, the closure is processed. Otherwise, the closure is refused or held in abeyance until the user resolves those issues —withdrawing the funds to their bank account, completing or cancelling the bookings in progress in accordance with the Cancellations Policy and settling the outstanding charges—, it being the user's responsibility to do so. This suspension also protects the counterparty to the bookings concerned.
Funds not withdrawn: funds already earned which the user has not withdrawn before closure are not appropriated by Domisik; they remain available to them for claim during the statutory limitation period, after which the claim becomes time-barred in accordance with the law. Domisik is not liable for any impossibility of accessing or receiving funds arising from the user having cancelled their account or their means of collection, nor for any costs this may cause them.
Dokens: closure entails the loss of all Dokens accumulated or pending in the account, which are cancelled with no right to any compensation, given their non-monetary nature (apdo. 1 «Naturaleza de los Dokens» de los Términos del programa Dokens).
No avoidance of responsibilities: voluntary closure neither interrupts nor prevents the conclusion of abuse or fraud proceedings already commenced, nor their effects (apdo. 5 «Efectos económicos de la suspensión, el bloqueo o la baja por sanción» de la Política de Abuso y Fraude), nor the retention of data to prevent the offending user from registering again (apdo. 7 «Supresión de cuenta, borrado lógico y anonimización» de la Política de Privacidad).
13. Modifications
Domisik may modify these terms. Substantial changes shall be communicated with reasonable notice (a minimum of 15 days for consumers), and the user may terminate the relationship if they do not agree.
Notwithstanding the foregoing, where the modification is imposed by a legal or regulatory obligation, by a decision of a competent authority or by force majeure, Domisik may apply it within a shorter period, including with immediate effect where the rule or the circumstance so requires, informing the user as soon as reasonably possible.
The modification of the financial conditions of the Platform (including the intermediation commission percentage and the Dokens conversion percentage) is governed by the provisions of the apdo. 5 «Modificación de porcentajes y condiciones económicas» de las Condiciones de contratación y pagos.
14. Final provisions
Partial invalidity: if any clause of these Terms or of the other legal documents is declared void, unfair or ineffective, in whole or in part, by a competent authority or court, such declaration shall not affect the validity of the remainder, which shall continue to be binding; the clause concerned shall be deemed not to have been included or shall be construed in accordance with the purpose pursued and with good faith.
Entire agreement: the relationship between the user and Domisik is governed by the body of documents comprising the Legal Notice, these General Terms of Use, the Privacy Policy, the Cookies Policy, the contracting and payment terms, the cancellations, Dokens, badges and abuse and fraud policies, the DomisikIA notice and, where applicable, the particular terms of each profile, which supersede any previous agreements on the same subject matter.
Assignment: the user may not assign their contractual position or their rights and obligations without Domisik's authorisation. Domisik may assign its contractual position, in whole or in part, to a company within its group or to a third party in the context of a reorganisation, merger, acquisition or transfer of business, without this prejudicing the rights granted to the consumer user; the user shall be informed where the assignment may affect them.
Language: the Spanish (es-ES) version of the legal documents is the reference version and shall prevail in the event of any discrepancy with any translation into other languages offered for the user's convenience.
Cookies policy
Contracting and Payment Conditions (Stripe Connect)
1. Nature of the contractual arrangement
Through the Platform, the Domisiker contracts directly with the DomiKator for the provision of an animal care service. Domisik is not a party to the service contract, but rather facilitates the putting of the parties in contact and the management of the payment, acting as the DomiKator's collection agent by means of the Stripe Connect infrastructure (see also apdo. 4 «Naturaleza del servicio» de el Aviso Legal).
2. Payment service provider
Payments are processed through Stripe Payments Europe, Ltd. and its affiliated entities. Upon making a payment, the user accepts the Stripe Connected Account Agreement, which incorporates Stripe's terms of service. DomiKators who receive payments must complete the identity verification process (KYC onboarding) required by Stripe.
3. Payment flow
The Domisiker pays the price of the service plus Domisik's commission of 15 %, which is added transparently to the price.
Upon making the booking of the service or services, Stripe holds the funds in the DOMISIK S.L. account within Stripe Connect.
Once the services have been completed, and in accordance with the Cancellations Policy, Domisik separates and transfers the amounts corresponding to each provider to their connected Stripe account (Connect account), from which the DomiKator has the power to withdraw the funds to their bank account. That separation takes into account the amount of the platform commission, which Domisik retains as remuneration for its intermediation service.
4. Payment provider fees and payment data
Stripe, as payment service provider, applies its own fees for the processing services it performs. Domisik reserves the right to pass on to the user the amount of such fees at its own commercial discretion; in that case, the amount passed on shall be shown itemised and transparently before the payment is confirmed.
Domisik does not store any sensitive data relating to the registered payment or payout methods (full card numbers, banking credentials or other equivalent data). Domisik retains only tokenised reference identifiers, provided by the payment provider, which are necessary in order to instruct the execution of the transactions.
5. Amendment of percentages and financial conditions
Domisik reserves the right to amend the intermediation commission percentage, the Dokens conversion percentage, the policy on passing on the payment provider's fees and the other financial conditions of the Platform.
Any amendment shall be communicated with a minimum of 15 calendar days' prior notice (or such longer period as applicable legislation may require), shall take effect only in respect of bookings and transactions initiated after its entry into force, and shall not affect operations already confirmed. A user who does not agree with the amendment may bring their relationship with the Platform to an end before the amendment enters into force.
6. Prices and taxes
Prices are shown inclusive of the applicable taxes. The DomiKator is responsible for correctly invoicing the client and for complying with their tax obligations arising from the services provided. Domisik shall issue an invoice for its intermediation commission.
7. Receipts
The user shall receive a receipt for each transaction. DomiKators have a record of their settlements in their management panel.
8. Prevention of money laundering
The verification of the identity of users who receive payments and compliance with the obligations relating to the prevention of money laundering and terrorist financing (Ley 10/2010) fall principally to Stripe, in its capacity as payment service provider (KYC process under apdo. 2 «Proveedor de servicios de pago»).
Notwithstanding the foregoing, Domisik shall cooperate with the payment provider and with the competent authorities, and may request additional information or documentation from the user, as well as suspend, withhold or provisionally block operations where there are indications of fraud, of money laundering or of unlawful use of the Platform, in accordance with the regime of measures set out in apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
9. Contingency Fund for veterinary emergencies
The Contingency Fund is an optional Premium service that the DomiKator may take out, at their free choice, for boarding and walking bookings in which they assume custody or handling of the animal. The taking out of this service is reflected transparently for the Domisiker before the booking is confirmed. It is not insurance, nor a guarantee, nor an advance or credit, nor a provision of freely available funds: it is a one-off cash-flow cover mechanism for a specific veterinary emergency.
Fee: activation of the service entails a fixed fee per booking, of a reduced amount, which is deducted from the DomiKator's settlement. The amount in force is shown clearly and in advance on the Platform before the service is taken out, and may be updated in accordance with apdo. 5 «Modificación de porcentajes y condiciones económicas». The fee remunerates the availability of the service and is not refunded even if the fund is not used.
Operation: where, during the provision of the service, a veterinary emergency affecting the animal arises and it is not possible to contact the owner (Domisiker) or the emergency contacts that the owner has provided, in accordance with the protocol set out in apdo. 9 «Prestación de servicios con animales» de las Condiciones Generales de Uso, Domisik may advance the cost of the urgent and essential care directly to the veterinary centre, up to a maximum limit per incident (by way of guidance, 300 €). The fund is activated only in that case of impossibility of contact; if contact is successfully made with the owner or their emergency contacts, the decision and the payment of the expense rest with the owner in accordance with the allocation of liability set out in apdo. 9 «Prestación de servicios con animales» de las Condiciones Generales de Uso.
Reimbursement by the owner: the amount actually covered by Domisik constitutes an expense of the service enjoyed by the Domisiker's animal, and the Domisiker shall reimburse it in full, at the actual cost of the veterinary invoice, by means of their payment method, without interest or any surcharge. The Domisiker is in all cases ultimately responsible for the veterinary cost of their animal; the Contingency Fund does not transfer that responsibility to Domisik, nor does it mutualise it among users, and Domisik does not assume the risk of non-payment in the manner of an insurer (apdo. 7 «Responsabilidad» de el Aviso Legal). If the cost exceeds the limit of the fund, the excess is likewise borne by the Domisiker.
Nature and limits: Domisik intervenes merely as a one-off payer on behalf of and in the interest of the Domisiker where it is impossible to contact them, and not as an insurer or a lender. The fund is applied solely and exclusively to urgent veterinary care for the animal itself during the period of the service; it does not cover prior or subsequent expenses, or expenses of any other nature. The service shall be communicated transparently and may be amended or discontinued in accordance with apdo. 5 «Modificación de porcentajes y condiciones económicas».
Cancellations and refunds policy
1. Principles
The policy is fair, compensatory and reputation-oriented, seeking a balance between the protection of the Domisiker and that of the DomiKator.
2. Each DomiKator's cancellation policy
Each DomiKator sets their own cancellation policy for the services they offer, based on how much notice the Domisiker gives of the cancellation before the start of the service. The cancellation charge may consist of a fixed amount or of a percentage of the price of the transaction, according to the notice tiers defined by the DomiKator.
The applicable cancellation policy is displayed clearly and prominently before the booking is confirmed and forms part of the terms of the service contract between the Domisiker and the DomiKator. The policy in force at the time the booking is confirmed is the one that governs that booking; subsequent changes do not affect it.
If the DomiKator has not defined their own cancellation policy for a service, a cancellation notified before the start of the service shall give rise to a full refund of the price of the service.
3. Platform commission in the event of cancellation
Where the cancellation is made by the Domisiker, Domisik's intermediation commission is not refunded under any circumstances, regardless of the notice given and of any refund of the price of the service due under the DomiKator's policy, save in the cases of force majeure defined in the following section.
Where the cancellation is made by the DomiKator, the Domisiker receives a full refund of everything paid, including Domisik's commission. In such a case, Domisik reserves the right to pass on to the DomiKator the financial loss that the cancellation of the booked service entails for the platform, including the intermediation commission refunded to the Domisiker.
4. Force majeure circumstances
Only the following circumstances are considered force majeure, for the purposes of refunding the platform commission, provided that they are supervening, unforeseeable and evidenced by documentation: (i) the death, hospitalisation or supervening serious illness of the Domisiker or of a relative up to the second degree of consanguinity or affinity, evidenced by a medical certificate or equivalent document; (ii) the death, accident or supervening serious illness of the animal (DomiKyn) for whom the service is intended, evidenced by a veterinary certificate; (iii) natural disasters, fires, floods or officially declared emergency situations that objectively prevent the provision of the service or travelling; and (iv) restrictions or prohibitions imposed by a public authority after the booking that prevent the provision of the service.
This list is exhaustive. The following, among others, do not constitute force majeure, however justified they may be: changes to personal or work plans; the cancellation, modification or delay of trips, flights or holidays; financial reasons; oversights or errors in the booking; or ordinary weather conditions that do not entail an officially declared emergency situation.
Force majeure must be applied for through the Platform, providing the supporting documentation. The assessment is a matter for Domisik and the decision shall in all cases be taken by a responsible human being (apdo. 2 «Principios» de el Aviso de uso de inteligencia artificial) and notified with a statement of reasons.
5. Cancellation by the DomiKator
Cancellation by the DomiKator produces the financial effects set out in apdo. 3 «Comisión de plataforma en caso de cancelación» —a full refund to the Domisiker and the possible passing on of the loss to the DomiKator— and may adversely affect the professional's reputation. Repeated or unjustified cancellations may give rise to the limitation of visibility, to suspension or to account closure (apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude).
6. Cancellation due to a sanction imposed on the other party
Where one of the parties to a booking is suspended, blocked or closed down by way of sanction, the other party retains the right to performance of the service and may choose to keep it or to cancel it. The financial effects of such cancellation (refunds, platform commission and Dokens) are governed by apdo. 5 «Efectos económicos de la suspensión, el bloqueo o la baja por sanción» de la Política de Abuso y Fraude and not by the preceding sections of this policy.
7. Right of withdrawal
In the case of services with a set performance date, the exception in art. 103.l) of Real Decreto Legislativo 1/2007 (TRLGDCU) applies. Nevertheless, consumers shall be informed of their right of withdrawal where it is applicable.
8. Refunds
Refunds are processed through Stripe using the same means of payment, within a maximum of 14 days from acceptance of the request.
9. Dispute resolution
Domisik makes an internal mediation channel available. This does not deprive consumers of their right to use the alternative consumer dispute resolution avenues provided for in Ley 7/2017, including accredited bodies and the Consumer Arbitration System. (The former European online dispute resolution (ODR) platform ceased its activity in July 2025 and is no longer an available avenue.)
Terms of the Dokens programme
1. Nature of the Dokens
"Dokens" are loyalty points for internal use which recognise participation, good conduct and charitable actions within the Platform. They have a reference value of 1 Doken = 0,01 €.
Dokens are NOT currency or electronic money, they are not crypto-assets, they are not a legal-tender means of payment and they are not a financial instrument. Under no circumstances are they convertible into cash or redeemable for amounts of the monetary system, nor are they transferable outside the Platform.
The user only has the power to: (i) transfer their Dokens, by way of donation, to users or entities of the DomikONG type; or (ii) apply them as a benefit or discount in the financial transactions that they carry out within the Platform.
2. Earning and redemption
Dokens are obtained through bookings, through charitable actions or by earning badges, in accordance with the rules published at any given time. As a general rule, payments for services made through the Platform generate Dokens to a value equivalent to 1 % of the amount of the fees charged for the services (Dokens conversion percentage); Domisik's commission does not form part of the calculation of the conversion.
In certain promotional campaigns, Domisik may temporarily apply higher generation percentages, in accordance with the terms of each campaign.
3. Expiry and modification
Domisik reserves the right to establish expiry periods for Dokens. The modification of the programme rules, including the conversion percentage and the reference value of the Doken, is governed by the apdo. 5 «Modificación de porcentajes y condiciones económicas» de las Condiciones de contratación y pagos and shall take effect only in respect of the Dokens generated after it comes into force.
Dokens obtained fraudulently or in abuse of the programme shall be cancelled (apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude), without prejudice to any other measures that may be appropriate. Likewise, suspension, blocking or account closure by way of sanction entails the loss of all of the user's Dokens, in accordance with the apdo. 5 «Efectos económicos de la suspensión, el bloqueo o la baja por sanción» de la Política de Abuso y Fraude.
4. Taxation
Any tax treatment of the benefits obtained shall be the responsibility of the user in accordance with the legislation applicable to them.
Terms of the badges programme
1. Nature of the badges
Badges are internal distinctions of the Platform that recognise the performance of certain actions or good practices by users. Under no circumstances do they constitute official quality certifications, professional qualifications or accreditations of any other kind: they are exclusively a private recognition granted by Domisik in accordance with its own criteria.
2. Award, validity and withdrawal
Each badge defines its own objectives, criteria for obtaining it and, where applicable, period of validity. Badges may be both granted and withdrawn: they shall cease to be displayed when their period of validity expires or when the user ceases to meet the objectives defined in the badge itself.
Badges do not give rise to acquired rights or to any expectation of permanence, and Domisik may amend the catalogue of badges and their criteria upon reasonable prior notice.
3. Associated prizes
Some badges may carry an associated prize. Such prize shall under no circumstances be of an economic or monetary nature: it shall consist exclusively of Dokens or of the provision of services by Domisik.
4. Withdrawal for abuse or fraud
The detection of abuse or fraud in the obtaining or maintaining of a badge (apdo. 1 «Definición de abuso y fraude» de la Política de Abuso y Fraude) shall entail the immediate withdrawal of the badge and of the associated prize, including the cancellation of the Dokens granted and of the associated services not yet enjoyed, without prejudice to the other measures set out in apdo. 3 «Medidas aplicables» de la Política de Abuso y Fraude.
Abuse and fraud policy
1. Definition of abuse and fraud
For the purposes of this policy, abuse or fraud means any demonstrable act of deception of the Platform, of Domisik or of other users, and in particular: (i) attempting to solicit clients or users of the Platform in order to arrange the provision of services privately, outside the Platform, thereby circumventing Domisik's booking and payment systems; (ii) the sharing of personal data or the unauthorised dissemination of advertising, regardless of its format (links, text, images or any other); (iii) the manipulation of reviews, of reputation, of badges or of the Dokens programme; (iv) identity impersonation or the provision of false documentation or information; and (v) any other conduct aimed at obtaining an illegitimate benefit or at causing harm to the Platform or to its users.
2. Detection and human oversight
Domisik uses automated systems (DomisikIA) to detect indications of abuse or fraud. Such systems may only adopt preliminary measures that are reversible and capable of oversight at all times, in accordance with the principle of human oversight set out in apdo. 2 «Principios» de el Aviso de uso de inteligencia artificial: the classification of conduct as abuse or fraud and the adoption of any measure with significant effects always rest with a responsible human being, following an alert issued by the system.
3. Applicable measures
Depending on the seriousness and the repetition of the conduct, Domisik may adopt, in a proportionate manner, one or more of the following measures: a warning to the user; removal of content; cancellation of Dokens, badges and associated prizes; limitation of visibility or of functionalities; precautionary withholding of the settlements directly linked to allegedly fraudulent transactions while they are under investigation; temporary suspension of the profile; and permanent blocking or deletion of the profile or of the user.
Precautionary measures from the moment of detection: from the moment indications of abuse, fraud or breach are detected, and for as long as the investigation lasts, Domisik may immediately block (i) the operations of the user's wallet, in particular the withdrawal of funds, and (ii) the profile's calendar, preventing the user from booking new services, spending Dokens or cancelling the services they had booked. These measures are precautionary and reversible, are adopted in accordance with the principle of human oversight (apdo. 2 «Principios» de el Aviso de uso de inteligencia artificial) and do not prejudge the outcome; the user may object to them (apdo. 4 «Garantías y reclamaciones») and, if the investigation does not confirm the conduct, they shall be lifted and normal operation restored. The blocking of the investigated user's calendar does not affect the right of the counterparty to a booking to choose whether to keep or cancel the service (apdo. 5 «Efectos económicos de la suspensión, el bloqueo o la baja por sanción»).
All of the foregoing is without prejudice to the exercise of any legal action that may be appropriate and to the reporting of the facts to the competent authorities where applicable.
4. Safeguards and complaints
Unless a legal provision prevents it or there is a serious and imminent risk to persons, animals or the Platform itself, measures shall be notified to the affected user together with a statement of the reasons for them. The user may object to the measure through the channels indicated in apdo. 2 «Comunicaciones y canales de contacto» de el Aviso Legal, and their complaint shall be handled diligently. For business users, the channel is governed by apdo. 11 «Canal interno de reclamaciones» de el Contrato de adhesión para DomiKators.
For the purposes of the following section, a measure is deemed final once the period for complaint has elapsed without being exercised or once the complaint has been resolved by being dismissed.
5. Financial effects of suspension, blocking or account closure by way of sanction
Where a measure of suspension, blocking or account closure adopted for abuse, fraud or serious breach becomes final (apdo. 4 «Garantías y reclamaciones»), the financial effects set out in this section shall apply, without prejudice to any legal action that may be appropriate.
Dokens: the sanctioned user shall lose all rights over the Dokens accumulated or generated in their account, which shall be cancelled with no right to compensation, given their non-monetary nature (apdo. 1 «Naturaleza de los Dokens» de los Términos del programa Dokens).
Funds accumulated by professionals and organisations: where the sanctioned party is a DomiKator or a DomikONG, Domisik may withhold the funds or settlements pending transfer to their account by way of compensation for the damage caused and to cover the administrative costs arising from the sanctioned conduct. The withholding shall be limited to the amounts reasonably necessary to cover such damage and costs, without prejudice to the right of the affected party to bring a claim. In the case of funds arising from donations to a DomikONG, the provisions of apdo. 5 «Donaciones, Dokens y flujos económicos» de el Convenio de colaboración para DomikONG shall also apply.
Services contracted with a sanctioned Domisiker: if the sanctioned party is a Domisiker who had contracted and paid for services still pending performance, they shall retain the right to have those services performed. The DomiKator concerned shall be informed of the measure applied to the Domisiker and may choose either to continue with the service or to cancel it. If the DomiKator decides to cancel, the price of the service shall be refunded to the Domisiker, but Domisik shall retain its intermediation commission by way of compensation and administrative costs.
Services contracted with a sanctioned DomiKator: if the sanctioned party is a DomiKator with services pending performance, they shall likewise retain the right to perform them. The Domisiker concerned shall be informed of the measure applied to the DomiKator and may choose either to keep the service or to cancel it. If the Domisiker decides to cancel, the full amount paid shall be refunded to them (the professional's fee plus Domisik's commission), although the Dokens that the transaction would have generated in their favour shall be deducted.
Cancellations arising from a sanction imposed on the other party are governed by this section and not by the tiers set out in apdo. 2 «Política de cancelación de cada DomiKator» de la Política de Cancelaciones, since they stem from the corrective measure and not from a free decision of the cancelling user.
6. Data retention
In cases of suspension, blocking or deletion for abuse or fraud, Domisik shall retain or obfuscate the minimum data strictly necessary to prevent the offender from registering again and to defend against claims, in accordance with apdo. 7 «Supresión de cuenta, borrado lógico y anonimización» de la Política de Privacidad.
Notice on the use of artificial intelligence (DomisikIA)
1. What DomisikIA is
DomisikIA is the artificial intelligence system that assists the operation of the Platform and executes certain processes automatically (analysis of affinity, trust and reputation, recommendations, and detection of indications of abuse or fraud), using natural language processing techniques on pseudonymised data.
2. Principles
Effective human oversight: DomisikIA may only execute automated actions where these are reversible and capable of being supervised at all times by the Domisik team. In critical processes (including, among others, the suspension, blocking or deletion of profiles or users, the withdrawal of badges, the classification of conduct as abuse or fraud, or the withholding of funds), as well as where an automated action may entail a significant degradation for the user, the system merely issues a human oversight alert: the decision and the final action always rest with a responsible human being.
Non-discrimination: controls are applied in order to avoid bias.
Explainability and reversibility of recommendations.
Transparency: the user is clearly informed when interacting with AI-based functionalities or when content has been generated by AI, in accordance with art. 50 of Regulation (EU) 2024/1689.
3. Regulatory framework
DomisikIA is designed and operated in accordance with Regulation (EU) 2024/1689 (the Artificial Intelligence Act) and with the European guidelines on trustworthy AI. Domisik maintains a documented risk assessment in order to determine the risk category of each functionality and to apply the obligations that arise therefrom (transparency, human oversight, risk management and data governance), reviewing that classification in the event of any relevant functional change.
Domisik likewise monitors the Spanish implementing legislation —including the draft bill on the good use and governance of artificial intelligence and the activity of the Agencia Española de Supervisión de la Inteligencia Artificial (AESIA)— and undertakes to adapt DomisikIA to the obligations that become applicable from their entry into force.
4. AI-generated content and training data
Where DomisikIA generates or assists in the generation of content (texts, summaries, suggestions), such content shall be identified as AI-generated where legislation so requires (apdo. 2 «Principios»), and the ownership and use thereof belong to Domisik within the framework of the operation of the Platform, without prejudice to the user's rights over the content that the user contributes (apdo. 4 «Contenidos del usuario y licencias de uso» de las Condiciones Generales de Uso).
Domisik may use Platform usage data in order to develop, train and improve its models and functionalities, using anonymised or pseudonymised data in accordance with apdo. 3 «Finalidades y bases jurídicas» de la Política de Privacidad. Domisik does not transfer users' content or personal data to third parties for the training of third-party models without a legal basis supporting such transfer.
5. Rights of the user
The user may request information on the use of AI, object to processing based on legitimate interest, and request human review of any recommendation or measure affecting them, by writing to support@domisik.com or through the Platform's internal support and disputes channel.