Legal notice and general information

1. Identification details

Company name: DOMISIK S.L., Sociedad Unipersonal ("Domisik").

Registered office: Calle Julio Pellicer, 2, planta 1, puerta 2, 14005 Córdoba (Spain).

NIF (tax identification number): B27661990.

Registration details: registered at the Commercial Registry of Córdoba, sheet CO-49009, entry 1.

Email: info@domisik.com.

Website: www.domisik.com.

2. Communications and contact channels

Users may send any communication to Domisik through the email addresses info@domisik.com and support@domisik.com, as well as through the internal support and disputes channel provided by the Platform (including moderation cases). These are the only valid addresses for the receipt of communications by Domisik.

Domisik may send communications to users from the above addresses and, in addition, from the address no-reply@domisik.com. Communications sent to the email address provided by the user or through the Platform's internal channel shall be deemed to have been validly made.

3. Purpose

This Legal Notice governs access to, browsing of and use of Domisik's website and application (together, the "Platform"), without prejudice to Domisik reserving the right to modify their presentation, configuration and contents.

4. Nature of the service

Domisik is an information society service provider that operates an intermediation technology platform putting users who seek animal care and welfare services ("Domisikers") in contact with the professionals and organisations that provide them ("DomiKators"), as well as with non-profit organisations ("DomikONG").

Domisik does not itself provide animal care services. Domisik acts exclusively as a technological intermediary and, for payment purposes, as a collection agent through Stripe's infrastructure. The legal relationship arising from the provision of the service is established directly and exclusively between the Domisiker and the relevant DomiKator, who is solely responsible for performing it.

With regard to DomikONG organisations, Domisik provides only a dissemination and visibility service and acts as a mere technical intermediary in channelling any donations, on the terms set out in apdo. 2 «Naturaleza» de el Convenio de colaboración para DomikONG.

5. Digital Services Act (DSA)

Domisik operates as an intermediary service and online platform for the purposes of Regulation (EU) 2022/2065 on Digital Services (DSA). The single point of contact, both for the authorities of the Member States, the European Commission and the European Board for Digital Services and for recipients of the service, is info@domisik.com (communications in Spanish or in English).

The Platform provides mechanisms for notifying allegedly illegal content, either from the conversation or profile concerned or by writing to support@domisik.com. Decisions restricting content or accounts are reasoned to the affected user and may be appealed through the internal complaint-handling system, without prejudice to any judicial or out-of-court avenues that may be available.

Traceability of traders (Article 30 DSA): before allowing a DomiKator to offer their services, Domisik obtains and verifies their identification, contact and registration details in accordance with the verification process set out in apdo. 4 «Verificación de identidad y habilitación profesional» de el Contrato de adhesión para DomiKators, and retains them for the duration of the contractual relationship. Payment and collection account information is recorded and verified directly by Stripe (apdo. 4 «Comisiones del proveedor de pago y datos de pago» de las Condiciones de contratación y pagos).

6. Intellectual and industrial property

All the contents of the Platform —including, by way of example and without limitation, texts, photographs, graphics, images, icons, technology, software, the "Domisik" trade mark, the strapline "Caring made pawfect", the distinctive signs "Domisiker", "DomiKator", "DomiKyn", "DomikONG", "Doken" and "DomisikIA", as well as the graphic design and source codes— are the property of Domisik or of third parties who have authorised their use, and are protected by intellectual and industrial property legislation.

Their reproduction, distribution, public communication, transformation or any other form of exploitation without the express written authorisation of Domisik is prohibited.

7. Liability

Domisik does not guarantee the availability and uninterrupted continuity of the operation of the Platform. Domisik shall not be liable for damage arising from the unavailability of the service due to force majeure or to third parties.

Domisik is not responsible for the content, information or opinions posted by users, nor for the quality, suitability or outcome of the services provided by DomiKators, liability for which rests exclusively with them (apdo. 2 «Naturaleza de la relación» de el Contrato de adhesión para DomiKators).

Domisik does not provide insurance services and gives no warranty whatsoever in respect of the services contracted between users; it is for each user to take out such insurance as they consider appropriate. Disputes arising from the provision of the service are resolved directly between the Domisiker and the DomiKator, who release Domisik from any claims arising from such disputes, without prejudice to the inalienable rights granted to consumers by consumer protection legislation and to any internal mediation that Domisik may provide (apdo. 9 «Resolución de disputas» de la Política de Cancelaciones).

8. External links

The Platform may contain links to third-party sites. Domisik accepts no responsibility whatsoever for the content, policies or practices of such sites.

9. Accessibility statement

Domisik is committed to making the Platform accessible in accordance with Ley 11/2023, of 8 May (which transposes Directive (EU) 2019/882, the European Accessibility Act), applying the EN 301 549 technical standard on the basis of the WCAG 2.1 level AA guidelines.

Compliance status: the Platform is partially conformant with WCAG 2.1 level AA. In July 2026 an accessibility audit of the public pages and of the registration flow was carried out and the resulting corrections were applied (colour contrast, heading hierarchy, skip-to-content link, focus management in modal dialogues and screen reader compatibility). The private areas of the application will be reviewed progressively and, in any event, before the booking and payment flows are activated.

Preparation of this statement: 8 July 2026, by means of self-assessment with automated technical testing and manual review.

Anyone may report accessibility barriers or request information in an accessible format by writing to support@domisik.com or through the Platform's internal support channel. Communications received shall be dealt with diligently and shall be used to prioritise accessibility improvements to the Platform.

10. Applicable law and jurisdiction

This Legal Notice is governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of the consumer's domicile where the consumer has such status; in all other cases, to the Courts and Tribunals of the city of Córdoba.