Guide

Chats

Last updated July 2026

Chat lets you talk to families, professionals and organisations without leaving Domisik and without sharing your mobile number. The whole conversation stays in one place, right next to the related booking.

Personalise your guide

Tell us who you want to talk to.

Who do you want to talk to?

Step by step

Step 1 of 3

Open a profile or service

Go to the profile of the professional, service or family you want to talk to.

Starting a conversation

Go to the profile of a professional, a service or a family.
Tap the contact button or ‘Send message’.
Write your enquiry and send it. The conversation will appear in your ‘Chats’ section.

TipSay right from the start which pet you have and what you need: you’ll get a more useful reply, and faster.

Managing your conversations

All your conversations live in the ‘Chats’ section of your dashboard.

Unread messages are flagged so none of them slip past you.

You can pin important conversations to the top.

Every chat keeps the context of the booking or the service you’re discussing.

Talking to support

As well as with other people, you can open a conversation with our support team. It is marked with the 🆘 icon and works just like any other chat.

Good practice and safety

Keep payments and agreements inside Domisik: that is your safety net if something goes wrong.

Never share sensitive details or passwords over chat.

If someone is disrespectful or strikes you as suspicious, report them from the conversation.