Guide

Rating a service

Updated in October 2026

When a service ends, you can rate it. Your rating helps whoever books after you, and anything you only want to tell us stays private.

Interactive help

Step by step

Step 1 of 3

Open the rating

When the service ends you'll get the ‘Thank you for trusting Domisik’ email with the ‘Rate the booking’ button. You can also go to ‘Bookings’, open the details and tap ‘Rate’.

In detail

When you can rate

You can rate completed bookings for 14 days after the end of the service. If the service was interrupted, you can rate the part that was provided. A booking cancelled before it started can't be rated.

What you rate on each page

Your experience: a score from 1 to 5, which is public, and whether there were any problems.

The professional: a few questions about how they treated you and the information they gave you, and a comment.

The service (optional): whether it was as described, whether the final price was as expected, value for money and a comment.

Public comment and private comment

Public: it appears on the professional's public profile or in the service details. It must be between 20 and 1000 characters.

Only for Domisik: the professional doesn't see it. Tell us there anything you don't want to say publicly.

The professional doesn't see the answers to the questions either: only Domisik uses them, to look after the quality of the community.

TipIf you need to tell us something right now, tap ‘Tell Domisik something’: it opens the chat with support.

When it's published

The public part is shown once the professional has also sent their rating or, if they don't, once the 14 days are up. That way neither side reads the other's rating before sending their own.

The professional can also leave comments about you and your animals. You'll see them in ‘Ratings’ → ‘What people say about you’ and you can reply once to each one.