Help
Frequently asked questions
Last updated July 2026
A quick run through the most common questions. If yours isn’t here, write to us: we’ll be glad to help.
Account and profiles
How do I sign up to Domisik?
Create your account using the sign-up button. Depending on your profile (family, professional or organisation) you’ll see the relevant options as you go.
What profile types are there?
Domisiker (families/pet owners), DomiKator (professionals), DomikONG (rescue charities and organisations) and DomiKyn (your pet’s profile).
Can I have several profiles on the same account?
Yes. You can link more than one profile to your account and switch between them whenever you like from the user menu.
How do I change my password?
From your account settings. If you’ve forgotten it, use ‘Forgotten your password?’ on the sign-in screen to reset it by email.
Bookings and services
How do I get in touch with a professional?
From the professional’s profile you can request an appointment and talk to them directly through the platform’s chat, without leaving Domisik.
How do I publish a service if I’m a professional?
Go to ‘Services’ in your dashboard, tap ‘Create service’, choose the type, describe what it includes and set the price, area and availability. See the ‘Setting up services’ guide for the detail.
I have a problem with a booking — what do I do?
Write to us at support@domisik.com or use the contact page, giving us the details of the booking; we’ll get back to you as soon as we can.
Payments and safety
Is it safe to pay within Domisik?
Yes, and it’s what we recommend. Keeping payments and agreements on the platform is your safety net if anything goes wrong.
What do I do if I get a suspicious message?
Don’t share sensitive details or make payments outside the platform, and report it from the conversation itself. Our team will look into it.