Guide

Payments, receipts and invoices

Updated in October 2026

On Domisik you always pay within the platform, by card, through our payment provider (Stripe). Before sending your request you see the full breakdown and the total, and you're never charged for a booking the professional doesn't accept.

Interactive help

Step by step

Step 1 of 3

Save your card

In ‘Profile’, ‘Payment methods’ tab, tap ‘Add payment method’ and fill in the card details. You can save several; the one set as default is used.

In detail

What the price includes

Depending on the case, the summary before you request shows:

The service rate, with the calculation (for example, price × nights × animals) or one line per animal.

Supplements, if any: peak season or an extra for the drop-off or pick-up time.

‘Domisik service’: what Domisik charges for handling the booking and the payment.

Discounts, if any, such as redeemed dokens.

The ‘Total’.

TipIf you have dokens, you can redeem them in the same summary with ‘Apply’. More information on the Dokens page.

When you're charged

When you request, the summary shows whether the amount is held on your card straight away or whether you'll pay when the professional accepts. You're never charged if they don't accept: if they decline or don't reply in time, you pay nothing and, if there was a hold, it's released.

If you're due to pay after they accept, the booking will appear in ‘Bookings’, under ‘Awaiting payment’, with the ‘Pay’ button. Pay within the stated deadline so you don't lose the place.

TipYour bank may ask you to confirm the payment (3D Secure verification). Don't close the window until it's finished; if the verification isn't completed, nothing is held or charged.

Receipt and invoices

‘Payment receipt’: proof of what you've paid. It isn't an invoice.

‘Service fee invoice’: Domisik invoices you for its ‘Domisik service’. If you need a full invoice with your tax details, tap ‘Request full invoice’.

Invoice for the service: the professional issues it and uploads it to the booking's ‘Documents’ once the service has ended.

The service fee invoice and the receipt are also attached to the booking confirmation email.

Why always pay within Domisik

Only what you pay on Domisik is covered by the cancellation policy, with its refund, and by the full refund if the professional cancels. It's also the only way to get a receipt and an invoice, and to rate the service. Arranging payments outside the platform isn't allowed under our terms.

TipIf someone suggests paying outside Domisik, tell support.